CSO ZEN

*CSO=Customer Service Officer
This incident happens on 29/05/06 1 day before my 1st paper. I was already very pissed off because I should be studying at home and not going all the way to PS to do other things than studying. And this incident angered me greatly! That's why government is emphasizing on the quality of SERVICE!

I got to post this! As consumers, BE SMART! Don't get CHEATED!

Collection of my pinkie baby-namely the Motorola V3!(So u should know where the incident took place)

After a long hour of waiting....

After the collection, I checked my pinkie baby if she's in good condition. And OH NO! She dropped off her skin!

(Hurried back to the collection counter)
Me: Excuse me...

CSO ZEN: Yes?

Me: I have the screen protector on my phone, but now there isn't any.

CSO ZEN: Oh is it? What's your name? (rumaging through a pile of acknowledgement slips)

Me: XXX

CSO ZEN:Ok i will check for you.... Erm actually it's still there... See.....(Trying to remove the 'invisible' sticker)

Me: No.... where got?(Trying to rub against the screen of the VGA)

CSO ZEN: I help you to check... erm I go in (pointing to an office room) to take a sharp thing to remove it.

Me: OK....(heart pumping fast...afraid that he will scratch the screen instead)

15 minutes....or was it 20 minutes? or more??

CSO ZEN: I tried to take out already... But it's not as sticky as before (Handed me my HP)

I requested for the 'sticker' which is a thick transparent plastic, something like a thick transparency, and the shape is exactly like the size of a VGA screen! however when i looked closer, there's still an uneven cut at the edges! I suspected that he had been spending a long time inside the office cutting the small plastic and tried to cheat me by saying it's what he took out from the phone! I was SO ANGRY! He asked for the plastic back quickly and placed it over the VGA screen.

SUSPICIOUS POINT: Why is the sticker so thick and fits exactly into the VGA? Usually the sticker is just a thin film and slighty smaller than the size of the VGA.

Me: (I was shocked! And angry at the same time!) Ya... not sticky hor!

At this point, noticing that CSO ZEN is moaning away, mumbling to another colleague... What I heard is:"Why she still don't believe?" and he's like feeling very tired.... and the colleague asked him if he's hungry... this part is funny.

Me: Really cannot stick back huh? (With my brows knitted)

CSO ZEN: I can try to help you stick it back.

Me: Ok lor... you help me to stick it back.( Taking for granted I handed my HP over to him)

CSO ZEN: You wait a minute. (Going back to office)

SUSPICIOUS POINT: Why can't he stick it in the presence of me? Instead he went back into the office where I don't know what he's doing in there with my HP?

5 minutes later....(ha.. this time is so much faster huh?)

CSO ZEN: Erm... ok i tell you what... u buy a new one, take the receipt and I will refund you the amount.

SUSPICIOUS POINT: Why end up asking me to buy a new one and refund me? Why huh? It's an obvious intention that he wanted to cheat me with a thick plastic STICKER as what he called it!If I were to be nasty... I will straight away BANG him with the question WHY? Sticker cannot stick huh? Ask your manager here to tell me why at 1st you say can be stick on and now you ask me to buy a new one? ( Sounds similar to the bah chor mee and ter gua hor? Oppsss I didn't copy hor... it's just another analogy lah!) I was hoping that I can get back home fast to study for my exam and i just give up on my 'revenge'.

Me: Who to claim from?

CSO ZEN: Find me.... give me the receipt and I will refund.

Me: Find you...

CSO ZEN: Ya find me...

Me: Then what's your name?

CSO ZEN: Zen.....

Me: Huh? Ezan? (The surrounding is damn noisy)

CSO ZEN: Zen.... Z E N.... Zen!

Me: Zen! OK....

Hurried off to the nearest mobile shop that sells the HP accessories....Walk around for like 10 minutes.... wooh! Found it! It's damn expensive for 3 small pieces of stickers $15!!! I bought mine at only $8! But who cares? I'm going to claim full amount!

I begged the boss of the shop to re-paste my old one as i don't know why the repairer of my HP creates bubbles in the sticker! I guess he must have taken out then.*&^%$#@!
At last the boss helped me to re-paste nicely... it a tough job for him... i know cos i was there to see him re-pasting carefully on my pinkie baby. So professionally done! He's a nice boss! I thanked him profusely.... so touched by his help without any extra charge.

Back to find CSO ZEN and there's not a single soul of him! Wah lau! I thought he's gone nito hiding or he saw me through the CCTV and gone hiding in the office?! I saw a management people, those wearing long sleeved and so I asked my bro to ask him where's CSO ZEN.

5 minutes later....
CSO ZEN appeared! I gave him the receipt and even the paper cover for the sticker...He took $15 out of his pocket... and i thanked him unwillingly of course! And I stomped out of the shop....



See? Right from the start and till the end! Not even a single SORRY to be said throughout the almost 2-3 hours conversation and scenario. What is a good service? How to define good service? You tell me! Shall I write a complaint letter or a compliment to the company of where my Pinkie baby is born? Complain about the intention of cheating and compliment whereby they used money to resolve the problem.