Saturday, January 20, 2007

Medical Claim

I finally got back the claim! Not from the driver... but through my "intelligence"!


I couldn't get hold of the driver who knocked me down, but the passenger who left his Hp number SMS me to ask me to pass my medical bill to the staff of Mac at a location* in Singapore.

*Not to reveal here. P&C

This gave me a clue that they are related to Mac. My last resort is to go and verify if there's this staff there. And I went there and asked for the manager.

This manager, Alvin ,confirmed that there is this staff. And so I decided to tell him the whole story and asked if he could be able to help me to track down this driver.

Within a day, he SMS the very evening, and told me he had emailed to the vendor, i.e the agency that Mac employ the driver from for their employees.

I was elated!

I couldn't believe that I got such luck to meet this manager who helped me that promptly. And so, I waited. The next day, Alvin called me and say he actually phoned to the agency and talked to the manager. He told me that the agency manager will talk to the driver and discuss how he is going to settle this.

Next, that passenger SMS me to ask me to give my bank account number to the driver so that he can bank in the cash that day.

Humpf! I gave! Cos my mama say should be ok to give the number. The next day I went to check my account, no money in!!! So he lied again!

Alvin Sms me again to say he already got the claim for me and asked me to collect it that day. Oh gosh! It's only like 3 days?! He got that settled for me!

I was extremely touched by his actions taken. This accident is totally nothing to do with him, yet he's so enthusiastic in helping me.

I managed to take down his full name and will definitely write a compliment letter to Mac management.

This is so called the SERVICE!

Real service.


Service with no returns.


I always replied his SMS by saying many thanks and appreciate what he had done. His replies will always be "at your service" "my duty to assist u".

Where got such employee that will do so much? Do things that is beyond his job scope?


Oh my oh my... it's really my luck to meet such good person.

Bless me!

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